Returns and Exchanges
Returns
We will make every effort to match each order to your exact specifications. Because our hair is customized to fit our clients natural hair texture or color all sales are final. Our Virgin hair comes in a straight, wavy or curly pattern; the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange our Virgin hair within 14 days of purchase. The hair must not be used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT
Return policy
At Ultimate Hair World we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our location. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.
Replacements
Our product is 100% human hair that is manufactured on the premises, and comes in an array of different textures, lengths, and colors customized to fit our clients’ needs. Our hair is versatile and can be used for different hair techniques such as Weaving, Braiding, Brazilian, Inter-Lock, Micro- Links, Fusion, and Strand by Strand.
We take great pride in our product and it is 100% guaranteed. Since human hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. Please contact us at info@ultimatehairworld.com Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Ultimate Hair World verifies and agrees that the product is defective in any way, Ultimate Hair World will then exchange or replace the item.